FAQ
Frequently asked questions
Who can use Portolin?
Registered companies, such as LLCs, limited companies and corporations, that move their own funds for their own business.
Who can't use Portolin?
Individuals. Businesses that move money on behalf of other people or companies, including money services businesses, payment processors and remittance providers. Businesses in prohibited industries (see our Acceptable use policy). Businesses located in, or dealing with, sanctioned or prohibited countries.
Does Portolin hold my funds?
No. Your funds move between accounts in your company's name at a licensed payment provider.
What do I need for verification?
Company registration documents, ownership details, identity verification for each beneficial owner, your company website, and supporting documents when requested.
How long does verification take?
Many businesses are reviewed within one to two business days. It can take longer if more information is needed.
Which currencies and stablecoins are available?
It depends on your company's country. For example, some stablecoins, including USDT, are not available to businesses in the European Economic Area. We confirm your options during onboarding.
How much does it cost?
Pricing is quoted per client, based on volume and payment routes.
Why might I be asked for documents after onboarding?
Payment providers review activity and may ask about specific payments. Answering quickly keeps your account active.
Still have questions?
Email us and a person will reply.
Write to [email protected]. We reply within one business day.